Managed IT Services

 

As a business owner you understand the importance of maintaining your IT infrastructure and preventing unwanted downtime.  Unfortunately, there are high-costs and lost productivity associated with system downtime when relying on reactive, break-fix services.  We provide proactive Managed IT services so issues are resolved before they turn into real problems.

Performance & Security Monitoring

Our Network Operation Center is staffed by industry certified technicians 24x7x365.  Servers, computers and network devices are proactively monitored and maintained to provide maximum uptime and operability of your environment.  Systematic alerting of potential issues or security breaches ensures these matters are identified and addressed immediately.

Preventative Maintenance & Updates

Performing regular maintenance and software updates of your computer systems, be it desktops or servers, is a crucial step in preventing major problems such as viruses, spyware or performance issues.  Preventative Maintenance and Updating ensures that all operating system and 3rd party software patching is reviewed, whitelisted and applied behind the scenes.  Antivirus and Antimalware updates are also kept up to date, as well as system cleanup activities to ensure optimal system performance. 

24x7 Support

Located in the U.S. our Service Desk is staffed by well-trained, industry certified representatives 24x7x365,  We cover desktops, laptops, mobile devices, software, network and peripherals devices, as well as general how-to questions.  Our extensive "on-boarding" approach ensures that our client's environment is fully analyzed and documented to provide our support personnel with clear insights for troubleshooting, and our clients with a highly personalized experience.

 

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